Lacevyn Policies

Refund Policy

We want every Lacevyn order to feel right. Please review our return, exchange and refund terms below.

7-Day Return Policy

We offer a 7-day return policy, which means you have 7 days after receiving your order to request a return.

Return Eligibility

To be eligible for a return, the item must be:

In the same condition in which you received it
Unworn and unused
With all original tags attached
In its original packaging
Accompanied by the receipt or proof of purchase

How to Request a Return

To start a return, contact us at support@lacevyn.com.

Once your return request has been reviewed and accepted, we will provide instructions on how and where to send your package. Items returned without contacting us and receiving approval beforehand will not be accepted.

For any questions regarding returns, contact us at support@lacevyn.com.

Damaged, Defective or Incorrect Items

Please inspect your order as soon as it arrives. Contact us immediately if your item is damaged, defective or different from what you ordered so that our team can review the issue and provide an appropriate solution.

Exceptions and Non-Returnable Items

For hygiene and safety reasons, certain intimate apparel products may not be eligible for return once worn, used, washed, damaged or removed from their original packaging.

Custom-made, personalised or special-order products are also non-returnable unless they arrive damaged or defective.

Unfortunately, we cannot accept returns on:

Worn, washed or used products
Products without their original tags or packaging
Personalised or custom-made products
Sale or clearance items
Gift cards

Exchanges

The fastest way to receive a different size, colour or product is to return the original item. Once your return has been accepted, you can place a separate order for the replacement item.

Refunds

We will notify you once we have received and inspected your returned item. We will also inform you whether your refund has been approved.

If approved, the refund will be issued automatically to your original payment method. Please note that your bank or payment provider may require additional time to process and display the refund in your account.