Privacy Policy

Overview

This Privacy Policy describes how Lacevyn collects, uses and shares your personal information when you visit, use our services, make a purchase or otherwise communicate with us through our Shopify store.

By using our website, you acknowledge the practices described in this Privacy Policy. Please review this policy carefully and contact us if you have any questions.

Personal Information We Collect

Depending on how you interact with our store, we may collect the following information:

• Contact details, including your name, email address, phone number and delivery address
• Order and transaction details, including products purchased, order history and payment status
• Account information, such as login details and saved preferences
• Customer support messages, feedback, reviews and other communications
• Device and usage information, including IP address, browser type, pages viewed and interaction data
• Marketing preferences and information about how you engage with our emails or promotions

Payment information is processed securely by Shopify and the applicable payment provider. Lacevyn does not directly store complete payment card details.

How We Use Your Information

We may use your personal information to:

• Process, confirm, fulfil and deliver your orders
• Manage returns, exchanges, refunds and customer service requests
• Create and manage customer accounts
• Communicate with you about your orders, products and store updates
• Personalise your shopping experience and improve our website
• Send marketing communications where you have provided consent or where permitted by law
• Detect, investigate and prevent fraud, misuse or security threats
• Meet legal, tax, accounting and regulatory obligations

Cookies and Similar Technologies

Our store and service providers may use cookies, pixels and similar technologies to operate the website, remember your preferences, analyse store performance and support marketing activities.

You can manage cookies through your browser settings and, where available, through our cookie consent banner. Disabling certain cookies may affect some website features or your shopping experience.

How We Share Personal Information

We may share personal information with trusted service providers when necessary to operate our store and provide our services. These may include:

• Shopify, which hosts and powers our online store
• Payment processors and financial service providers
• Courier, delivery and fulfilment partners
• Email, analytics, advertising and customer support providers
• Professional advisers, regulators or authorities where required by law
• Business partners involved in a merger, sale, restructuring or transfer of the business

We do not sell your personal information for money. Some advertising or analytics activities may be treated as “sharing” under certain privacy laws, and applicable opt-out choices will be provided where required.

Shopify

Our online store is hosted by Shopify. Shopify processes certain personal information to provide ecommerce, payment, security, analytics and platform services. Shopify may process information in countries outside your place of residence in accordance with its own privacy practices and applicable safeguards.

Marketing Communications

Where permitted, we may send you promotional emails or messages about Lacevyn products, offers and news. You can unsubscribe at any time by using the unsubscribe link in an email or by contacting us.

You may continue to receive non-promotional communications that are necessary for your orders, account, returns or customer support requests.

Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, fulfil the purposes described in this policy, resolve disputes and meet legal, accounting and regulatory requirements. Retention periods may vary depending on the type of information and our obligations.

Data Security

We use reasonable administrative, technical and organisational safeguards designed to protect personal information. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Please keep your account details confidential and contact us promptly if you believe your account or personal information has been accessed without permission.

Your Privacy Rights

Depending on where you live, you may have rights concerning your personal information, including the right to:

• Request access to the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Request deletion of certain personal information
• Object to or restrict certain uses of your information
• Withdraw consent where processing is based on consent
• Opt out of certain marketing, advertising or data-sharing activities

These rights may be subject to legal exceptions. To make a privacy request, contact us using the details below. We may need to verify your identity before completing your request.

Children’s Privacy

Our website and services are not intended for children under the legal age required to provide valid consent in their country. We do not knowingly collect personal information from children. A parent or guardian who believes a child has provided personal information may contact us to request its removal.

Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy, security or content of those third parties. We encourage you to review their privacy policies before providing personal information.

International Data Transfers

Our service providers may process or store personal information outside Pakistan or your country of residence. Where required, appropriate safeguards are used for international transfers in accordance with applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, technology or legal obligations. The latest version will be posted on this page, and the effective date may be updated.

Contact Us

For privacy questions, requests or concerns, contact Lacevyn at support@lacevyn.com.